Help

    Welcome to Livewire Help! 

    Question: What time is the chat room open?

    Answer: The chat room is now open 24 hours a day seven days a week, for Livewire members aged 13 – 20!

    Question: Can I change my screen name?

    Answer: No, you cannot. In certain cases, we will ask members to choose a new screen name if the name they have selected is inappropriate, or does not abide by our screen name guidelines. We have found that if members change their screen name too often, it becomes confusing for other members. 

    Question: There is something I am not sure about on Livewire. Who can I contact?

    Answer: You can contact the Livewire Support Team. Our contact details are:

    Phone: (02) 8425 5971 between 9am and 5pm, Monday to Friday, AEDT (Sydney) time.

    Email: member.services@livewire.org.au

    Or, use our Contact Us form!

    Question: I forgot my password - what do I do?

    Answer: We can help! Just click on the Forgot/Request New Password link, and enter the email address you use to login. We'll then send you an email so you can pick a new password. Easy!

    Question: What do I do when I get an error message?

    Answer:     Let us know! The sooner we know about errors, the sooner we can fix them.

    Send an email to: member.services@livewire.org.au or fill out the Contact Us form.

    To help us in fixing any errors, the more information you provide us with, the better. Things you might want to include are what time and day the error occurred, what you were trying to click on, whether you were using a PC or MAC, what the error said and what internet browser you are using (Firefox, Internet Explorer, etc).

    Question: Why did I not receive an activation email?

    Answer: When you register for Livewire, you must activate your account. If you chose to activate via email, you should have received an email from Livewire within a few minutes of registration.

    If you have not received this, please check your email's junk or spam folder as emails can sometimes end up here.

    Once you find the email, open it up and click the activation link. You may then start using Livewire.

    Also, it would be a good idea to add email addresses that end in @livewire.org.au to your safe senders list to ensure emails from us don’t go into your junk mail, and we can contact you if required.

    Question: What is the best browser for viewing Livewire?

    Answer: Livewire will look great in most browsers; however, we recommend that you view the site using the latest version of either Mozilla Firefox or Internet Explorer.

    You can download these from the following links:

    http://www.mozilla.org/en-US/firefox/new/

    http://www.beautyoftheweb.com/

    Question: How do I find the Proof of ID form?

    Answer: Click HERE to download the Proof of ID form. This will open as a PDF file.

    Still having problems? Email us at member.services@livewire.org.au with your postal address, and we can send one out to you.

    Question: How do I make friends?

    Answer: You have a few options… the best way though is by just being yourself!

    1. Jump in to the chat room and chat with the members of Livewire (Australia) and Starbright World (U.S.A.) who are online. Ask other members questions about themselves, and find things that you have in common with other members. Talk about pets, hobbies, music or movies… you’ll be making pals in no time!
    2. Use the ‘Friends’ function on the Livewire Toolbar. You can search by username or illness. After your search, click on their name and it will take you to their profile, where you can send someone a private message.
    3. Become a member of a group. Search the ‘Groups’ section of the site for a group that is relevant or interesting to you. Request to join the group, and contribute to the discussions inside!

    If you have more questions that haven't been answered here you can check out our Frequently Asked Questions or you can email us on member.services@livewire.org.au or phone on (02) 8425-5915.